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Eastern High

Eastern High Flourish in Life

Cardiff Family Advice and Support offers a range of information, advice and assistance for children, young people and their families in Cardiff. The team can provide information and advice on:

  • Family life
  • Child behaviour
  • Childcare
  • Parental support
  • School attendance
  • Employment, money and housing 

Information and signposting to other services


Cardiff Family Gateway

The Family Gateway is a contact point for any professional, parent, child or young person to get the information, advice and assistance you need in Cardiff. The Family Gateway Contact Officers are available to listen to your situation, identify what support is best for you and can help you access it. You can contact the Family Gateway on 03000 133 133 or at Contact or

Cardiff Families First   Free phone helpline 08088000038 or text 80800 starting your message with FamiliesFF.  On ringing the Freephone, a skilled and experience practitioner will be able to provide information on services and where and how to access them.   They also provide the option of skilled and experience practitioner who is able to visit you in person to discuss Families First and support you to access the services you need.

Family Point         

ProMo-Cymru works to ensure young people and communities are informed, engaged, connected and heard.

Help from Welsh Water for those on low incomes  - please see attached information at the bottom of this page.

Legal Advice

The Citizens Advice Service

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice.   They are based at 14 hubs around the City.  


CAFCAS can offer support to parents and carers dealing with divorce or separation, adoption or family contact.


You can contact the Citizens Advice Service Housing or 

Cardiff Council Housing Options                                                        

For families at risk of eviction and homelessness - whether you are a home owner, private tenant, council or housing association tenant you can contact the Housing Options Service on 02920 570750.  The service is free.

Cardiff Council Tenant support scheme